Refund policy

Returns

We accept return requests made within 30 days after delivery. To be eligible, an item must be unused, in the condition received, and returned with any original packaging. Proof of purchase is required.

To request a return or exchange, email boost3dprinting@gmail.com or use our contact form. Include your order number and the item you wish to return or exchange. Contact us within 30 days after delivery and wait for authorization and return instructions before sending anything back. Returns sent without prior authorization may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless the return results from our error.

Damage or order problems

If an item arrives damaged, defective or incorrect, contact us promptly at boost3dprinting@gmail.com or through our contact form so we can evaluate the issue and make it right.

Exceptions

Custom or personalized products, gift cards, and items marked final sale cannot be returned unless they arrive damaged, defective, or incorrect. Selecting a standard listed size or color on a made-to-order catalog product does not by itself make the item custom or personalized.

Exchanges

We accept exchange requests within 30 days after delivery. The return eligibility, authorization requirements, and exceptions above also apply to exchanges.

Refunds

We will notify you after inspecting the return. Approved refunds are issued to the original payment method within 30 days after receiving and approving the returned item. Financial institutions may require additional processing time after a refund is issued.